Frequently Asked Questions

Website costs vary significantly based on complexity, features, and specific requirements. Basic business websites typically start from £1,500, while complex web applications can range from £5,000 to £25,000 or more. We offer free consultations to understand your needs and provide accurate quotes. Factors affecting cost include design complexity, functionality requirements, number of pages, third-party integrations, and ongoing maintenance needs.

Yes, we offer flexible payment options to accommodate different budgets and cash flow requirements. For larger projects, we typically work with milestone-based payments (e.g., 50% upfront, 25% at midpoint, 25% upon completion). We also offer extended payment plans for qualifying projects. Monthly maintenance and support services can be billed on a recurring basis for better budget management.

Our maintenance packages include regular security updates, plugin/software updates, performance monitoring, backup management, uptime monitoring, content updates, bug fixes, technical support, and monthly performance reports. We offer different tiers of maintenance starting from £299/month for basic maintenance up to comprehensive packages for complex websites and applications.

Yes, we offer reliable, high-performance hosting solutions optimized for the websites and applications we develop. Our hosting packages include SSL certificates, daily backups, security monitoring, CDN integration, and 24/7 technical support. We can also work with your preferred hosting provider or help you choose the best solution for your specific needs and budget.

Absolutely! We can handle domain registration, transfer, and management services. We'll help you choose the perfect domain name for your business and set up professional email addresses that match your domain. We also provide guidance on domain strategy, including securing relevant extensions and protecting your brand online.

Development timelines vary based on project complexity. Simple business websites typically take 2-4 weeks, while complex web applications can take 8-16 weeks or more. Our process includes discovery and planning (1 week), design phase (1-2 weeks), development (2-8+ weeks), testing (1 week), and launch (1 week). We provide detailed project timelines during the proposal phase and keep you updated throughout the process.

Your involvement is crucial to project success! We maintain regular communication through scheduled check-ins, progress updates, and milestone reviews. You'll have opportunities to provide feedback during the design phase, review development progress, and approve major milestones before moving forward. We use project management tools that allow you to track progress and communicate with our team anytime.

Yes! We provide comprehensive training sessions to ensure you and your team can confidently manage your website. This includes training on content management systems, adding/editing content, managing users, and basic maintenance tasks. We also provide detailed documentation, video tutorials, and ongoing support to help you get the most out of your investment.

We provide a warranty period after launch for any bug fixes or issues related to our development work. For new features or significant changes, we offer competitive rates for additional development work. Many clients choose our maintenance packages which include a certain number of hours for minor updates and changes each month, providing cost-effective ongoing support.

We use modern project management tools and maintain regular communication through email, video calls, and project management platforms. You'll receive weekly progress reports, have access to a dedicated project manager, and can track development progress in real-time. We're also available for emergency support and urgent communications when needed.

We offer comprehensive technical support including bug fixes, security issues resolution, performance optimization, server management, backup restoration, software updates, and general troubleshooting. Our support is available via email, phone, and live chat during business hours, with emergency support available for critical issues 24/7.

We prioritize rapid response times for all support requests. Critical issues (website down, security breaches) receive immediate attention within 1 hour. High priority issues are addressed within 4 hours, and general support requests receive response within 24 hours during business days. Emergency support is available 24/7 for critical situations.

Yes, security and backups are fundamental parts of our service. We implement automated daily backups, security monitoring, malware scanning, SSL certificates, firewall protection, and regular security updates. Our maintenance packages include proactive security measures to prevent issues before they occur and rapid response for any security incidents.

Absolutely! We specialize in website performance optimization including page load speed improvements, image optimization, code minification, caching implementation, CDN setup, database optimization, and server configuration. We conduct thorough performance audits and provide detailed reports with specific recommendations for improvement.

We provide comprehensive security incident response services. If your website is compromised, we'll immediately secure the site, assess the damage, clean infected files, restore from clean backups, identify vulnerabilities, implement additional security measures, and provide a detailed incident report. Our proactive monitoring helps prevent such issues from occurring.

We accept various payment methods including bank transfers, credit/debit cards (Visa, Mastercard, American Express), PayPal, and for UK clients, we also accept direct debit for recurring services. All payments are processed securely through encrypted payment gateways. We can also accommodate specific payment requirements for larger corporate clients.

Payment terms vary by project type. For development projects, we typically require 50% upfront with the remainder due upon completion. For larger projects, we use milestone-based payments. Monthly services like maintenance and hosting are billed in advance. We provide 14-day payment terms from invoice date and can accommodate specific billing requirements for established business clients.

Yes, we provide detailed invoices and receipts for all services that include all necessary information for tax and accounting purposes. Our invoices include VAT calculations where applicable, clear service descriptions, and can be customized to meet specific accounting requirements. We maintain detailed records and can provide additional documentation as needed.

We strive for 100% client satisfaction and work closely with clients to ensure project success. For development projects, refunds are considered on a case-by-case basis depending on project stage and circumstances. We offer revision rounds during development to ensure the final product meets your expectations. For recurring services, cancellation is possible with 30-day notice.

No, we believe in transparent pricing with no hidden fees. All costs are clearly outlined in our proposals and contracts. Any potential additional costs (such as third-party software licenses, premium plugins, or scope changes) are discussed and approved before implementation. We provide detailed cost breakdowns and keep you informed of any factors that might affect project pricing.